Communication Skills: Let’s talk about talking

Course Content

Important conversations can occur anywhere, with anybody, and this course will provide an opportunity to identify the key skills needed and to learn how to use them. 

• How to prepare for significant conversations and why this is important

• The importance of acknowledging the feelings that these conversations can present

• How to close these conversations kindly and with an agreed way forward

• Recognise what is “bad news”

• Utilise a range of skills to improve communication, empathy, questioning skills, listening skills

• To apply the communication models in their workplace

• Recognise your own reactions, protecting yourself & prioritizing self-care

• Using models of communication as evidence base

This course also incorporates elements of Breaking Bad News and Difficult conversations.